How a yacht club made more money with online registration

Oct 23, 2018 / By: Dominik Jablecki / In: Marketing, Customer Service, Sailing, Payment and Registration System / 0 Comments

I recently had a conversation with Jim Carminati from Youngstown Yacht Club. He shared an interesting perspective on

Customer Service Lessons from the Mega Yacht Industry

Oct 11, 2017 / By: Fred Crossley / In: Customer Service, Sailing / 0 Comments

When you’re used to working 16-22 hours a day for the wealthiest and most demanding customers in the world, even the

Jan 19, 2017 / By: Dominik Jablecki / In: Customer Service, Athlete Program Development / 1 Comment

People have a lot of choice today when it comes to choosing sport clubs. It's important to find ways to set yourself