Category Archive for: "customer-service"

How a yacht club made more money with online registration

I recently had a conversation with Jim Carminati from Youngstown Yacht Club.  He shared an interesting perspective on

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Customer Service Lessons from the Mega Yacht Industry

/ By: Fred Crossley / In: Customer Service, Sailing / 0 Comments
When you’re used to working 16-22 hours a day for the wealthiest and most demanding customers in the world, even the

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Tips for high quality customer service in the Sports Club Industry

People have a lot of choice today when it comes to choosing sport clubs.  It's important to find ways to set yourself

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